Zoom And Zoom Phone

You can configure when your phone will ring by configuring your working hours within Zoom Phone’s settings.

Yes – follow these instructions.

Same extension you had before.

We are encouraging all users to move away from the physical handset, and use the Zoom client like you do for Zoom meetings. Handsets are limited, and expensive, and in most use-cases, not necessary. The Zoom phone client also has a much more robust suite of features than your handset has. As a result, keeping your handset requires you to opt-in. If you must keep a handset, you may make an opt-in request using this Zoom Phone Handset Opt-In Form.

Follow these instructions.

Yes on the computer.  On your phone it will ring through

Details on voicemail configuration can be found on the Zoom Phone Guide. 

NO!  Once on Zoom Phone, you no longer dial 9 before placing a call.  Dial either the 4 digit extension for an inside call, or the 10 digit outside number (ex. 1-508-555-1234)

 This is temporary. You will not see the extension of an internal caller if you have migrated, and they have not yet migrated to Zoom phone, and vice-versa. Once everyone has migrated (end of fiscal year 2023), this problem will no longer exist.

Yes. Follow these Instructions. 

 It will remain as an attachment in your email.

 Yes. You will continue to receive a copy of your voicemail messages in your email as a .WAV attachment. The system also includes a speech-to-text translation of the message. You can also listen to your voicemail messages via the computer or mobile app.

You can change your phone settings through the Zoom portal; if you log in via https://holycross.zoom.us  and select Phone on the left side, you will be able to change a whole host of Zoom Phone settings, including call handling. Instructions specific to call handling are here.

If you open up the settings on your zoom app and go to Audio you can select the checkbox "Use separate audio device to play ringtone simultaneously" which will give you a drop down to select the computer speakers as another output when receiving a call.