ITS Help Desk
Experiencing tech issues? We can help.
Submit a help desk ticket. We can help in activating your Holy Cross email and reactivate your account if you’re locked out.
Help Desk Support and Services
Normally, Holy Cross graduates lose access to their email 18 months after commencement. If you have questions about your email access, please email helpdesk-request@holycross.edu.
Ignite is available to all Holy Cross students. Graduates lose access to Ignite on May 31 of their graduation year. Log in to Ignite.
The best way to obtain a transcript is through the Registrar’s Office. The department page will have information to submit a transcript request. Recent graduates can also request one online.
Support Services
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Holy Cross accounts and network access
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Computer & software support (remote access, computer labs, upgrades, printing)
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Loaner laptops and devices
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Communication services (Zoom, Google Meet, voicemail, conference calls, email)
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Information security services (2-step verification, data loss prevention, virus detection and prevention, data security training, encryption software and services)
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Teaching & learning support (Moodle, Zoom, EdTech Media Suites, course continuity)
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General support & training
Support Channels
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In person support is available Monday through Friday from 8 a.m. to 5 p.m. in O'Kane 072.
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Phone support is available 24/7 by calling 508-793-3548.
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Email a ticket to schedule a date/time at helpdesk-request@holycross.edu.
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Track the Service ITS Systems Status.